Almost every contractor tries a lead service at some point. The sales pitch is easy to like: sign up today, get leads this week, no waiting on Google. Some contractors build a real business off them. Others spend a few thousand dollars and swear they’ll never do it again. Here’s how Angi, HomeAdvisor, and Thumbtack actually work, what they tend to cost, and how to decide if they’re worth it for you.
How do Angi and HomeAdvisor work?
First thing to know: Angi and HomeAdvisor are the same company. Angi (formerly Angie’s List) and HomeAdvisor have been under one roof for years, and they’ve been folding their contractor products together. If a rep pitches you both, you’re not comparing two competitors. You’re picking between versions of one product.
The core model is pay per lead. A homeowner fills out a request (“need a water heater replaced,” “roof leak over the garage”), and the platform sends it to pros who match the job type and area. Usually more than one pro gets the same lead. You pay for each lead you receive, whether you win the job or not. The price depends on the job type and your market. There are also advertising and membership options layered on top, and the details have changed a lot over time, so get the current terms in writing before you sign anything.
How does Thumbtack work?
Thumbtack works a little differently. You build a profile, set the job types and areas you want, and set a weekly budget. Homeowners browse pros or get matched, and you’re charged when a customer contacts you or when you get a lead that fits your preferences. The price of each lead depends on the job type and location, and Thumbtack shows you an estimate up front.
The feel is more like a marketplace. Homeowners compare profiles, reviews, and prices side by side and often message several pros at once. That still makes it a shared lead in practice. You’re one of several people that homeowner is talking to.
Angi vs. Thumbtack: what’s the real difference?
- Who reaches out first. On Angi and HomeAdvisor, you’re usually chasing a request that went to several pros. On Thumbtack, the homeowner often picks you from a list and messages you, though they may message others too.
- Control. Thumbtack gives you fairly direct control over job types, areas, and weekly budget. Angi’s controls have improved but vary by product.
- Job size. Both lean toward small and mid-size residential jobs. Big-ticket work shows up, but it’s competitive.
- Brand. Angi has more name recognition with older homeowners. Thumbtack tends to skew younger and more mobile.
Honestly, the differences matter less than the model they share. Both sell you access to homeowners who are probably talking to other contractors too.
How much do Angi and Thumbtack leads cost?
It varies a lot by trade and market. As a rough guide, many leads land somewhere around $15 to $100, with small jobs like handyman work at the low end and high-ticket jobs like roofing, HVAC replacement, or remodeling at the high end or above. Big metros cost more than small towns. Busy seasons cost more than slow ones.
And over time, prices tend to rise. More contractors join, the same homeowners get split more ways, and the cost per lead creeps up. Don’t assume what you pay in your first month is what you’ll pay in year two.
The pros of shared lead services
- Fast volume. You can get leads in days, not months. Nothing else gets the phone ringing that quickly.
- Good for filling a calendar. If you just started, just moved, or just added a crew, lead services can fill the gaps while everything else builds.
- No marketing skills needed. Set up a profile, set a budget, answer leads.
- Reviews you can collect early. A new business with few reviews can build some on the platform.
The cons of shared leads
- Shared means competing. The same homeowner hears from several contractors. Often within minutes.
- Price shopping. When three bids land in the same hour, the homeowner compares on price. That pushes everyone’s margins down.
- Lead quality is mixed. Wrong area, wrong job type, someone just “getting an idea,” bad phone numbers. You can request credits for some, but not all.
- You’re renting someone else’s customers. The homeowner found the platform, not you. Next time they need help, they go back to the platform. You pay again or someone else gets the job.
- Costs rise over time. And the leads stop the day you stop paying.
None of this means lead services are a scam. It means they’re a specific tool. They’re fine for filling a schedule. They’re a bad foundation for a business.
How to tell if a lead service is working
Stop looking at cost per lead. Look at cost per booked job. Here’s the math. Say you spend $1,200 in a month and get 30 leads. That’s $40 a lead, which sounds fine. But if you close 3 of them, you paid $400 per job. Whether that works depends entirely on what the job is worth. On a $15,000 roof, sure. On a $250 service call, you’re losing money.
Keep a simple sheet. For every lead: date, job type, how fast you responded, whether you got them on the phone, whether you quoted, whether you won, and the job value. After a couple of months, you’ll know your real close rate and cost per job. Most contractors who do this are surprised, one way or the other.
How to get the most out of Angi, HomeAdvisor, or Thumbtack
- Respond within minutes. The first contractor to reach the homeowner wins most shared leads.
- Call, don’t just message. A real voice beats a template.
- Turn off job types you don’t want or can’t make money on.
- Tighten your service area to where you actually like to work.
- Request credits for junk leads, every time, within the time limit.
- Track cost per booked job, not cost per lead.
- Ask every customer for a Google review, not just a platform review.
Speed is everything with shared leads
With shared leads, the first contractor to get the homeowner on the phone wins a big share of the jobs. If you answer in two minutes and the next guy answers in two hours, you’ve got the job before he’s even seen the lead. If you’re the one answering in two hours, you’re paying for leads someone else already booked.
Most contractors can’t drop what they’re doing every time a lead pings. That’s where automation earns its keep. Our lead response agent texts new leads within a minute, gets the basics, and books them while you’re still on the job. It works for leads from your website, your Google profile, and wherever else they come from.
What’s the long-term alternative to paying for leads?
Own your own Google presence. When a homeowner searches “roof repair near me” and finds your Google Business Profile in the map pack, then calls you, that lead isn’t shared. Nobody else got it. You don’t pay per call. And when that homeowner needs you again, they search your name, not a platform.
Getting there takes some time. Profile improvements usually show within a few weeks. Organic rankings for your website build over three to six months. But once they’re built, they keep sending calls without a per-lead bill. That’s local SEO, and it’s what turns marketing from a monthly cost into something you own.
The smart play for many contractors is both, for a while. Use lead services to fill the calendar now. Build your own presence at the same time. As your own calls grow, turn the lead service budget down. If you’re a roofer, I walked through how this looks in your trade in how to get more roofing leads.
So which one should you use?
- Just starting out? Try one, not all three. Thumbtack is easy to control. Angi has brand recognition. Give it two months with honest tracking.
- Established with a full schedule? You may not need any of them. Put that money into your own presence.
- Slow season gaps? Turn one on for the slow months and off when you’re booked.
- High-ticket trade? Watch cost per job closely. Shared leads on big jobs can turn into brutal price wars.
The bottom line
Angi, HomeAdvisor, and Thumbtack can be worth it for filling a calendar fast, especially for newer businesses, as long as you respond in minutes and track cost per booked job. But shared leads mean competing on speed and price, the costs tend to rise, and you’re renting customers instead of building your own. The long-term play is owning your spot on Google.
That’s what we do at Service Blueprint: your website, local SEO, and Google Business Profile management, plus fast lead follow-up, so more of your calls come in direct and nobody else gets them. Want to see how close you are? Get a free audit. I’ll show you where you rank, who’s beating you, and what I’d fix first.